Orchid House

“Date of assessment 17 September to 29 October 2024.”

“During this assessment we assessed 3 quality statements in the key questions of safe, effective and caring to check the provider had followed their action plan to make improvements. We found the service had made improvements and the provider was no longer in breach of regulations. Staff were now responsive to people’s needs and 1:1 support was being provided in line with people’s care plans and risk assessments. Leaders told us they had been working with staff to be clearer in their communication to ensure people were being communicated in a respectful way. Supervisions and team meetings evidenced discussions with staff about communicating with people respectfully. Staff had received training relating to dignity and respect. There was also evidence staff had completed additional training in least restrictive practices.”