130 Whitworth Road

“People can only be deprived of their liberty to receive care and treatment with appropriate legal authority. In care homes, this can be done through a procedure called the Deprivation of Liberty Safeguards (DoLS), which is part of the Mental Capacity Act 2005 (MCA). We checked whether the service was working within the principles of the MCA and how they managed DoLS within the service. We found that staff and management worked within the MCA. DoLS authorisations were appropriately applied for and overseen. People were not subject to unlawful or excessive restrictions they had choice, control and freedom over their lives.”

“We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed autistic people and people with a learning disabilityrespect, equality, dignity, choices, independence and good access to local communities that most people take for granted.”

“Staff supported people in line with this guidance. For example, people were supported to regularly access the community. People were supported to be independent and have choice and control over their lives. Staff knew people well.”

“People were supported by enough staff who had the skills and knowledge to support them safely. Risks were assessed and people were involved in the process. There were effective systems in place to safeguard people from abuse. Medicines were administered safely and there were systems in place to ensure the environment was safe.”

“People’s needs were thoroughly assessed prior to them moving to the service. People’s health and care needs were monitored and reviewed where required.”

“Staff were kind and compassionate. We observed staff using a kind and caring tone when speaking with people and supporting people in line with their interests. People were encouraged to be independent where possible.”

“People received person centred care. For example, during one of our site visits, some people chose to go to a pub, while one person chose to stay at home. This choice was respected and this person was supported to take part in a different activity of their choice.”

“The service was well led. There were a range of audits and governance systems to ensure the service operated safely and effectively. Staff spoke positively about working for the service. There was a strong learning culture at the service where staff felt able to feed back and share new ideas.”