Nightingales Nursing Home

“We undertook this assessment following information of concern received about unexplained bruising and the age of the previous rating.”

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“We assessed all quality statements from the key questions of safe, effective, caring, responsive and well-led.”

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“The registered manager made improvements to some governance processes to ensure care plans were up to date and accurate information and the environment was clean and well maintained.”

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“Staff were aware of their responsibility to raise concerns with the safeguarding authorities if they felt people were at risk of harm or abuse. Information on safeguarding was available to people and those who were important to them, so they could raise concerns externally if they wished to do so.”

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“People had enough to eat and drink to stay healthy. Staff worked with all agencies involved in people’s care for the best outcomes and to support smooth transitions when moving between services. They monitored people’s health and offered valued activities to support healthy living.”

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“There were enough staff with the right skills, qualifications and experience for their roles. They made sure people were given choices about their care to enable them to give informed consent. Management involved appropriate specialists to help make important decisions that were in people’s best interests.”

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