Farthings Nursing Home

“Governance systems were robust and operated effectively, providing oversight of quality, safety and performance. Information from audits, incidents and feedback was routinely reviewed and used to support ongoing improvements and maintain positive outcomes for people.”

“Staff worked well in partnership with healthcare professionals and other organisations, helping to ensure coordinated and responsive care. The service maintained constructive relationships with external partners, which supported continuity of care and positive outcomes for people using the service.”

“Staff had the necessary skills, knowledge and confidence to support people with a range of needs safely. This included helping people to remain in familiar surroundings wherever possible and supporting timely access to other services when required.”

“There was a clear focus on staff wellbeing, development and retention. Morale was positive, leadership was visible, and staff described working in a supportive environment.”

“The home was clean, welcoming and well maintained. Infection prevention and control measures, along with risk management systems, were in place and followed appropriately.”

“Overall, the service provided good-quality care and achieved positive outcomes for people, demonstrating consistent and reliable practice”