Balmoral Rest Home

“We undertook the assessment to check compliance against breaches of the legal regulations. At the last assessment in June 2022, the service was in breach relating to safe care and treatment, safeguarding people from abuse and improper treatment and good governance. At this inspection, enough improvements had been made, and the provider was no longer in breach of these legal regulations.”

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“The provider was in the process of updating areas of the home when we visited. We also noted areas of the home that needed attention to keep people safe. The registered manager took immediate action to mitigate the risks.”

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“Staffing was provided by a consistent team of staff who knew people well and were able to offer effective and compassionate support when people displayed distressed behaviours. They were effectively deployed to provide support to meet people’s physical support requirements. However, feedback also included that there were occasions more staff were needed to spend time with people. The registered manager told us they were in the process of reviewing staffing levels.”

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“People received their medicines as prescribed from staff who knew how they liked to take their medicines and supported their preferences and promoted their independence. Staff received ongoing training suitable for their roles.”

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“The provider ensured people could access external health professionals if the need arose and information was appropriately provided to support continuity of care. People’s nutritional needs were assessed and monitored.”

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“Staff felt supported by the registered manager, able to raise concerns and said that they would be listened to. One staff member told us, “It’s better here now with [registered manager].””