Moorgate Hollow

“Date of Assessment: 11 March 2025. The service is a residential care home providing personal care and support to older people living with dementia. The service registered with CQC in October 2022 and this was their first assessment. We carried out a comprehensive inspection and assessment of the service to award a rating. There was a strong proactive and positive culture of safety, based on openness and complete honesty in the service. Staff concentrated on improving people’s lives while protecting their right to live in safety, free from bullying, harassment, abuse, discrimination, avoidable harm and neglect. People’s needs were assessed accurately and care was delivered in line with people’s care plans. The service developed creative and innovative approaches to support people and meet their needs. People were always supported to manage their health and wellbeing to fully maximise their independence, choice and control. People were supported to live healthier lives. The service was exceptional at treating people with kindness, empathy and compassion and in how they respected people’s privacy and dignity. People’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics were taken into account by the service. A ‘Wellbeing Suite’ had been open recently which enabled people living with dementia to take part in activities of daily living such as baking and doing laundry. The provider was exceptional at making sure people were at the centre of their care and treatment choices and they decided, in partnership with people, how to respond to any relevant changes in people’s needs. The leadership team had a governance approach which improved standards and created a culture of continuous improvement, innovation and outstanding leadership. There were clear responsibilities, roles, systems of accountability and good governance in place. The provider used these to manage and deliver high-quality, sustainable care, treatment and support.”