McRae Lane

“This assessment took place between 29 Aug and 10 Sep 2024. McRae Lane is a care home providing personal care to people with a learning disability and/or autistic people. At the time of our assessment there were 4 people using the service. We have assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. Right support: People were protected from risk of abuse. Risks to people were assessed and managed well. There were enough staff to support people to take part in activities and pursue interests that were important to them. Staff received relevant training to meet people’s needs. Recruitment practice was safe. Infection risks were managed well. Staff worked with partners to help people achieve positive outcomes. People were provided with information which met their needs. People were supported to have maximum choice and control of their lives. Staff supported them in the least restrictive way possible and in their best interests. Right care: People received care centred on them and their individual needs including those related to their protected equality characteristics. People were supported to stay healthy and well and received their medicines when needed. People’s care was regularly reviewed to ensure this remained effective. People were treated equally, fairly, and supported to access care and support that met their needs. Staff understood people’s rights and how these should be met. Right culture: The service was managed well by an experienced manager. Staff were valued and supported with their learning, development and wellbeing. Staff were encouraged to be open and raise concerns and these were listened to. There was a culture of improvement and inclusivity.”