Acorn Residential Home

“We have assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.”

“The service had a good learning culture and people could raise concerns. People were protected and kept safe. The registered manager and staff understood and managed risks well. The facilities and equipment met the needs of people, were clean and well-maintained. There were enough experienced staff who understood their roles and responsibilities. The service supported staff and promoted their wellbeing. Staff managed medicines well.”

“People participated in assessments and decisions about the care they received. Staff reviewed assessments taking account of people’s communication, personal and health care needs. People had enough to eat and drink to stay healthy. Staff monitored people’s health to support healthy living. Staff made sure people understood their care and treatment to enable them to give informed consent.”

“People were treated with kindness and compassion. Staff protected people’s privacy and dignity. They treated people as individuals and supported their preferences. People had choice in their care and were encouraged to maintain relationships with family and friends. Staff responded to people’s needs in a timely way. The service provided people with information they could easily understand and access. People knew how to give feedback and were confident their view were taken seriously and acted upon. People received fair and equal care and the service worked to reduce health and care inequalities through training and feedback.”

“The registered manager/owner had a shared vision and culture based on listening, learning and trust. The registered manager collaborated with the local community to deliver the best possible care. There was a culture of continuous improvement.”