Madeira Lodge

“We carried out this comprehensive assessment between 21 August 2024 and 06 September 2024. We looked at how Madeira Lodge assessed and planned for people's care needs, and how they trained and supervised staff to support people according to their needs and preferences. Madeira Lodge is a residential care home providing accommodation for persons who require personal care for up to 48 people. The service provides support to older people, some of who lived with dementia and some of who had mental health needs. At the time of our assessment there were 35 people living at the service. We spoke with 4 people, 11 relatives, 1 visitor and 10 staff during the assessment. We observed care and support in communal areas and we used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us. We reviewed 7 people’s care plans, 3 staff recruitment records as well as general records for the service. These included staff training records, meeting records, policies and procedures and audits. During this comprehensive assessment we identified 4 continuous breaches of The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 in relation to dignity and respect, person-centred care, safe care and treatment and good governance.”