Lyons Court Residential Care Home

“Key findings”

“We carried out this assessment from 29 September until the 7 October 2026. This service was previously rated as good. We carried out this assessment to confirm whether the rating of good remains accurate. This report does not provide detailed information on areas where we found practice continues to meet a good standard. Instead, our findings focus on any areas where the service needs to improve or where we found exceptional practice.”

“People consistently told us they were happy and felt safe living at the service. A person told us, “I am very happy here.” Another person said, “I like it here very much.””

“People told us they were supported by staff who were kind and caring and were responsive to their needs. However, some people felt there were not enough staff and that staff often looked busy and rushed. Staff shared with us, although they had a good team they felt they needed an additional member of staff to meet the needs of people more effectively. The registered manager informed us they were in the process of recruiting additional staff to match the provider’s policy of over recruiting by a percentage to meet the demands of services. New staff underwent thorough recruitment checks and had a full induction to the service. We saw staff underwent regular training relevant to their role with some training being provided face to face. The registered manager told us they were undergoing training with another member of staff to have the skills to be able to deliver training on fire evacuation practices to staff.”

“People received their medicines as prescribed and where needed medicines were regularly reviewed by the GP practice. Staff told us they had their competency checked to support people with medicines safely. The registered manager completed audits of medicines to ensure their systems were working effectively.”

“People were safeguarded from the risk of abuse by staff who understood their responsibilities to report concerns. A member of staff told us, “I am up to date with my training. If I had a safeguarding concern, I would follow procedure and raise to the team leader or deputy manager. If it was not being dealt with I could ‘whistle blow’ or I could contact the local authority and CQC.” People consistently told us they felt safe living at the service. A person said, “I feel absolutely safe here.” Another person said, “Staff look after me here and keep me safe.” The registered manager raised safeguarding concerns appropriately and worked with the local authority to investigate these to keep people safe.”

“Care was person centred and assessments of people’s needs were completed before they started using the service. Care plans we reviewed contained good descriptions of how people wished to be supported, their preferences, and were individually tailored to meet each person’s needs. Risks were assessed and mitigated to keep people safe. However, we found some documentation could be improved with additional details of acute needs when these arose. We discussed this with the registered manager who informed us the provider had been working with staff to review care plans and ensure all details were added and up to date.”

“People and relatives told us they had an opportunity to visit the service before they made any decision about living there. A relative told us, “The registered manager came to our home and did an assessment. We were given the opportunity to view the home.” They went on to say that initially the placement was for respite, but they were happy with the service and so it…”