Jubilee House

“Jubilee House had achieved Care Home of the Year at the Surrey Care Awards. Staff of all levels were extremely proud of the work they do, and genuinely aimed to have a positive impact on the lives of the people they cared for. The atmosphere of the service was welcoming and accommodating. Interactions between staff and people were warm, friendly and respectful.”

“Staff were committed to achieving better outcomes for people. This included working collaboratively with external stakeholders, such as the GP, speech and language therapists, and the local church and school. Robust quality governance systems were in place which identified where improvements could be made. These were actioned in a timely manner by the staffing team.”

“The provider ensured staff and leaders contribution to people’s care was recognised, with one nurse at the service being awarded Nurse of the Year out of 150 other homes. The head chef had also won a divisional award for their knowledge of nutritional support for people living with dementia and their exceptionally personalised approach.”