Hutton Manor Care Home

“We saw medicines were generally stored securely and administered by trained staff, however the overall safety and reliability of medicines management required improvement. Time‑critical medicines, such as those for Parkinson’s disease, were not consistently administered or recorded at the correct times for one person. The provider took appropriate and immediate action at the time of inspection regarding the feedback and provided evidence to support this.”

“The provider promoted independence, choice, and control, ensuring people were treated with dignity and respect. Care plans reflected personal, cultural, and social needs, and people reported feeling empowered to make decisions about their daily life.”

“Recruitment processes ensured safe recruitment of staff. There was enough staff to meet people’s needs. Staff had a good understanding of safeguarding processes and respected people’s wishes. Training was in place for staff to ensure they were able to support people.”

“Accidents, incidents and safeguarding concerns were robustly managed. Quality assurance systems and processes were effectively implemented and updated to ensure safety and drive improvement. The management team were transparent and open throughout the assessment and committed to addressing any areas for improvement found during the inspection.”

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