Charlton Court Nursing Home

“Monitoring charts were in place for repositioning, food, and fluids; however, these were not always completed as required. We received mixed feedback re staffing, although staffing levels and people’s needs were met, some staff felt that they did not have enough time to sit and talk with people.”

“The provider did not always make sure that medicines were stored and disposed of safely. However, the provider did ensure people received their medicines as required by trained and competent staff.”

“The service demonstrated effective partnership working with external professionals to ensure people’s care was effective. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.”

“We observed positive interactions between staff and people using the service and staff treated people with dignity and respect.”

“Care plans were personalised, reflected people’s care needs, and were reviewed with people and their loved ones. Plans with regards to end of life care were in place.”