Homebeech

“We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.”

“The processes for managing and mitigating risks to people were not sufficiently robust to ensure staff were fully informed about people in order to deliver safe care. Care plans were not sufficiently detailed in identifying and managing risks. There was a high use of agency staff and both permanent and agency staff were not always deployed to ensure people received prompt and timely care. Some parts of the home had not been closed off whilst building works were in progress which posed a risk to people. Infection prevention and control measures were insufficient.”

“For people with a learning disability and/or autism, their care and support had not been planned with them to deliver evidence-based good practice or positive outcomes. The implementation of audits and processes needed to be embedded and sustained over time to drive improvement.”

“People were protected from the risk of abuse or harm by trained staff who understood how to keep people safe. Recruitment systems ensured only suitably experienced and skilled staff were employed. Medicines were managed safely. Consent to care and treatment was gained lawfully.”

“Staff felt supported and able to speak about any concerns with senior staff or the management team. Complaints were logged and actions taken were recorded.”

“At the end of the inspection, the provider told us that issues found as part of this assessment were being addressed.”

“In instances where CQC have decided to take civil or criminal enforcement action against a provider, we will publish this information on our website after any representations and/or appeals have been concluded.”