Hickling House

“However, people were generally well cared for, safe and treated with kindness and dignity. Feedback from people and relatives was overwhelmingly positive. People felt protected from abuse and avoidable harm and risks were generally identified. There was appropriate involvement with healthcare professionals when people’s needs changed. Care was effective and responsive, and people were supported to access health care services where professionals spoke positively about how staff communicated and worked in partnership with them. Medicines were managed safely, infection risks were mostly controlled, and the environment was generally clean and well maintained.”

“People were assisted to meet their nutritional and wellbeing needs, including participating in activities and social interaction. Staff understood people’s needs well and ensured people could express views and make choices. People and families were included in decisions about their care, and families and professionals told us they felt listened to and praised staff that have acted quickly when concerns arose.”