Harwood Court Care Home

“This was the first assessment of the service under the current provider.”

“People received safe, effective and responsive care from staff who knew them well and understood their individual needs, preferences and communication styles. People and relatives spoke positively about the care provided and said they felt safe, listened to and involved in decisions. Care at the service was exemplary. Staff treated people with exceptional kindness, compassion and respect, promoted their independence and supported them to maintain relationships, interests and connections with the local community. People were respected and valued as individuals.”

“Care was planned with people and those important to them. Assessments and care records were person-centred and reviewed when people’s needs changed. Staff worked effectively with health and social care professionals to support good outcomes and continuity of care. There were enough suitably trained staff, and systems were in place to manage risks, safeguard people and maintain a clean, safe and welcoming environment.”

“There were some shortfalls in the consistency of records relating to medicines administration. However, no harm had occurred, and we were assured people received their medicines safely as needed. The registered manager was responsive to these findings and had already taken action to learn lessons and implement robust checks on medication records. No breaches of regulation were identified.”

“The registered manager was visible and approachable and promoted an open and inclusive culture. Staff felt valued, supported and able to raise concerns. In the main, effective governance systems and processes ensured the management team were able to effectively audit the service and drive improvement in service delivery. Innovative and creative ways of learning lessons from the wider provider group were evident, with clear involvement from other professionals contributing to valuable partnership working.”