Grangewood Lodge Residential Home

“This planned assessment was carried out because we received information of concern about the standard of infection prevention and control in the service. This assessment found no evidence of ongoing risks of harm to people.”

“Minor issues raised with the registered manager during the assessment were immediately responded to and improvement actions taken. For example, the inconsistent use of appropriate personal protective equipment by staff during mealtimes was rectified at the time of the assessment.”

“The management team were found to be open and approachable throughout the assessment, engaging positively with people and their families, the inspector and professional visitors.”

“There were effective systems in place to monitor the quality and safety of the service and improvement actions were taken as needed.”

“The pre-admission process implemented by the provider was effective; discussions and visits with people, their relatives and professionals resulted in successful placements for people. Care plans and risk assessments reflected people’s assessed needs and helped staff to support people. Staff were knowledgeable about how to support people’s changing needs. The provider was able to manage support to be flexible to meet people’s needs.”

“Staff consistently demonstrated their understanding of the provider’s values and ethos through their thoughtful and kind interactions with people.”