Grandsmere Place

“Safe and effective processes were in place. Risks relating to people’s health, safety and welfare were assessed and reviewed regularly. The provider took action during the inspection to address risks related to people being left alone in the home. Effective safeguarding procedures were in place and staff had a good understanding of people’s needs and how to safely manage individual risks. Staff were recruited safely and had the necessary skills, training and support to carry out their role.”

“Staff provided individualised care and support that promoted and enabled people to maximise their independence. Staff had a good understanding of capacity and applied this to their practices to ensure people were able to make decisions and consent to care. Staff worked with people to identify potential barriers and developed personalised support plans to ensure equality in the care people received. The provider worked collaboratively with other professionals to ensure good outcomes for people.”

“The service had a positive staff culture which centred around teamwork, communication and putting people who used the service at the heart of decision making. Staff were responsive to changes in people’s needs and communicated with other health and social care professionals to ensure a holistic approach to risk management and care delivery.”