Alexander House Care Home

“Staff maintained positive partnership working with external professionals to ensure people’s care was effective and people’s health needs were met. People were supported to have choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.”

“Care plans were personalised, reflected people’s care needs, and were reviewed with people and, where appropriate, their families.”

“We observed positive interactions between staff and people and staff treated people with dignity and respect.”

“The management team completed regular audits and checks of all aspects of the quality and safety of the service. The management team were accessible and approachable and were committed to driving improvements and providing a person-centred, high-quality service.”