Good Shepherd Nursing Home

“The assessment was carried out by 1 inspector and 1 Expert by Experience. Experts by Experience have lived experience of this service type and speak with people and their relatives to obtain their views about their care experience. Where people were unable to speak with us, we used observations of the care provided and the approach of staff.”

“Staffing structures were unclear, leaving people exposed to the risk of having unmet needs. Clinical staff worked across both this service, and an adjoining service under the same provider. This left a lack of clarity around the staff available in the service to support people’s identified needs.”

“Safeguarding incidents were not robustly documented, shared or analysed by the provider. This shortfall left the provider unable to share lessons learned with the staff team.”

“People were supported by a knowledgeable staff team, who showed kindness and empathy when engaging with people. The service worked effectively with external health and social care partners, to ensure people were able to access services when they needed them.”

“Staff made sure people were enabled to give informed consent and decisions were taken in people’s best interests where they did not have capacity. People were confident their privacy and dignity were being upheld.”

“People were encouraged to maintain relationships with family and friends and visitors were made welcome.”

“At this inspection, we found breaches of regulations related to safe care and treatment, and governance. We will request an action plan from the provider, in response to the concerns found at this inspection.”