Acorn House

“The site visit was conducted by 2 inspectors and 1 Expert by Experience. Experts by Experience are people with lived experience of this service type.”

“Acorn House is a purpose built care home without nursing. The service is set over 3 floors with a large lounge and dining space on each floor. The service has smaller, quiet lounges and a music and sensory room. The service is situated on the outskirts of Nottingham city and is registered to provide accommodation for persons who require nursing or personal care, up to a maximum of 64 people. At the time of our inspection, the service was supporting 54 people with their personal care and support needs. Some people living at Acorn House lived with dementia.”

“This service demonstrated an exceptionally high standard of care, underpinned by strong leadership, a culture of compassion, and consistently positive outcomes for people. The service was highly effective in meeting people’s needs, with care and support delivered in a personalised, responsive, and evidence-based way that promoted well-being, independence, and quality of life. People received care from a staff team who were skilled and knowledgeable, and who ensured people felt valued, respected, and engaged. Feedback from people, relatives, and professionals was positive, with many highlighting the kindness and commitment shown by staff. Relationships were strong, and there was an emphasis on treating people as individuals.”

“The service was exceptionally well-led, with a visible and proactive management team who drove continuous improvement and fostered a positive, inclusive culture. Leaders were highly effective in engaging with staff, people using the service, and external partners, ensuring that learning and best practice were embedded throughout. Governance systems were robust and used effectively to improve outcomes and maintain high standards.”

“The facilities and equipment met people’s needs, were clean and well-maintained and any risks mitigated. There were sufficient staff with the right skills, qualifications and experience. Managers made sure staff received training and regular appraisals to maintain high-quality care. Staff managed medicines well and involved people in planning any changes.”

“Overall, the service provided outstanding care, which was person-centred, compassionate and resulted in positive experiences and outcomes for people.”