Glencairn Residential Home

“Significant improvements had been made since our last assessment. Where records had been missing at previous inspections, there were now numerous records which showed systems such as reviewing incident reports to monitor for themes and patterns were embedded into regular practice at the service.”

“Sufficient staff were deployed to provide support to people. We saw staff taking time to speak with people and spend quality time with them as well as completing care tasks.”

“The premises were very clean, we noted no malodours and the provider had reintroduced deep cleans on a monthly basis which ensured each bedroom was maintained at a high standard of cleanliness.”

“Medicines administration was safely managed. Previous concerns had all been addressed and the improvements were embedded into practice.”

“Care plans were reviewed each month and people and relatives were asked their views and received updates. Care was provided in line with current evidence based good practice and standards.”

“The management team consisted of a newly registered manager, supported by a deputy manager and the nominated individual who was also the service owner. They worked within a clear structure and embodied the culture and values they had developed in the service.”

“We identified some gaps in Mental Capacity Act assessments which we discussed with the management team. These were addressed following initial inspection feedback.”

“At this inspection we found evidence to support an overall rating of Good.”

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