Fernbrook House

“The service had made improvements and is no longer in breach of regulation. The registered manager had systems in place to provide good oversight and governance at the service. The provider had made improvements to the environment and worked closely with the registered manager to improve outcomes for people.”

“Care and treatment was planned and delivered in a way which was intended to ensure people's safety and welfare. There were enough staff to meet people’s needs. People were cared for safely by staff who had been recruited and employed after appropriate checks had been completed. Staff received the correct training and supervision to support people safely. People were supported to take their medicines safely by staff who had the correct skills to support them.”

“Care was person-centred and promoted people’s well-being, communication needs, dignity, privacy and human rights. People were supported to have fluid and nutrition that met their needs and preferences. Health was monitored through regular checks and the involvement of the appropriate healthcare professionals. Referrals to appropriate health services were made promptly and recommendations acted on.”

“People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.”