Victoria Court Private Rest Home

“This is the first inspection since a new provider has taken over the service.”

“Care and treatment was planned and delivered in a way which was intended to ensure people's safety and welfare. There were enough staff who had received appropriate training to meet people’s needs. People were cared for by staff who had been recruited and employed after appropriate checks had been completed. Staff worked well with health care professionals to support people’s physical well-being. People were supported to take their medicines by staff who had the correct skills to support them.”

“People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.”

“People told us they were supported as individuals by staff who were caring and responsive to their needs. Dietary and hydration needs were met and people told us they enjoyed the food at the service.”

“The registered manager had quality assurance systems in place to provide good oversight and governance at the service.”