Faith House Residential Home

“Faith House Residential Home is a care home which provides care to older people. We carried out this assessment to follow up on the previous breaches of regulation. We checked to see if improvements had been made. The assessment included 1 visit to the service by 1 inspector and an Expert by Experience. A second Expert by experience made calls to people’s family to gather their feedback. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service. A follow up call was held with the service on 13 February 2024, to gather further information for this assessment.”

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“At our last inspection the service was rated requires improvement. At this assessment, although some improvements had been made, other shortfalls identified meant the service continued to be rated requires improvement.We assessed 9 quality statements in safe and well led. We found the service was no longer in breach of the legal regulation relating to staffing but continued to be in breach of the legal regulation for good governance. Additionally the service was in breach of the legal regulation in relation to safe care and treatment.”

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“Some environmental risks had not been sufficiently assessed and addressed in a timely way. There were systems to identify and assess individual risks to people. However, some risk assessments had not been reviewed and updated.”

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“Medicines were not always managed safely. Where people received their medicines covertly, we found not all necessary procedures had been followed. We identified there was insufficient written guidance for topical medicines and medicines prescribed PRN ‘as required’.”

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“The provider's governance systems were not always effective in monitoring and improving the quality of the service. Action was not always taken to sufficiently assess and address shortfalls in a timely way.”

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“People told us they were happy living at the service, and they felt safe. Staff treated people with kindness and compassion. Staff encouraged people to maintain relationships with family and friends.”

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“Improvements had been made to staffing levels and the provider had increased the staffing levels during the nightshift. The provider told us they had focused on recruiting staff since the last inspection and now had a core team of regular staff. The staff received the appropriate training to carry out their role effectively and safely.”

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“Improvements had been made within the environment of the home. This included a new kitchen, corridors and communal areas redecorated and new front doors to the building.”

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“We have asked the provider for an action plan in response to the concerns found at this assessment.”