Badminton Place

“We carried out this assessment because concerns about the service were brought to the attention of the Care Quality Commission (CQC). We assessed quality statements in the safe, responsive and well-led key questions. At the last inspection, the service was rated outstanding in the responsive and well led key questions and overall. The ratings for the key questions we assessed are now good. The ratings for the key questions we did not assess remain good, and the service is now rated good overall.”

“People received safe care, and staff understood their needs and preferences well. Care plans gave staff guidance to support people safely. Staff managed risks and met people’s health and wellbeing needs. The attractive environment supported people’s wellbeing and quality of life.”

“People, relatives and staff were encouraged to give feedback. Changes were made as a result of comments and suggestions.”

“Following concerns which were raised about the service, there had been staff changes at all levels. The current team were positive, motivated and committed to providing a good service. A new management team had worked with staff to make changes and the staff we met were caring and committed to providing high quality care. Staff, people and their relatives were positive about the current leadership of the service. Managers were visible, knowledgeable and supported staff. There were enough staff, and they received training and supervision to ensure they were skilled and competent in their roles. The management team carried out quality assurance checks to ensure good care and safe treatment were provided.”