Brandon Trust – 261 Passage Road Care Home

“People received care that was safe. This included ensuring there was sufficient staffing to support people to do the things they enjoyed. The environment was safe, homely and accessible.”

“People were involved in the planning of their care. Care plans were person-centred and detailed people’s preferences and what they could do for themselves. Staff understood people’s needs well and provided support in accordance with their preferences. Staff involved people in decisions about their care.”

“People were protected by safe recruitment processes. Staff completed a comprehensive induction when they first started working for the service. Staff received regular and ongoing, training and supervision to enable them to support people safely. Staff felt supported in their roles. Bespoke training was provided where people’s needs had changed. Staff understood their role in safeguarding and protecting people from harm.”

“There was a person-centred approach with staff demonstrating they knew people well. People’s health care needs were kept under review. People had access to health and social care professionals when this was needed along with access to independent advocacy services. Adjustments were made to ensure they received the health support they needed.”

“The service used systems to monitor the quality of the service and drive improvements. The provider’s vision was embedded into the service, which focused on person centred care, choice, independence and inclusion. The management team were supportive and approachable, and promoted a cohesive team approach. Staff felt listened to and valued.”