Cliff Court Care Home

“People were treated with kindness and compassion. Staff protected their privacy and dignity. People had choice in their care and were encouraged to maintain relationships with family and friends. Staff responded to people in a timely way. The provider supported staff wellbeing.”

“There was a positive culture at the service. The provider and staff were committed to improving and developing the service for the benefit of the people who lived there. We found improvements were needed in some aspects of the service. This included record keeping, aspects of risk management relating to people and the environment. There was an activity program, however we asked the provider to review the activities provided to ensure they were meaningful to each person. Decision specific mental capacity assessments were not in place. The provider told us work had commenced to address these issues.”