Eastham

“Prior to this assessment, we received concerns about staffing and governance. As a result, we undertook a responsive assessment to review the key questions of safe, responsive, and well-led only. We have not assessed any quality statements under effective and caring, so the rating judgment for these key questions has not changed since our last inspection.”

“People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. At the last comprehensive inspection in 2020, the rating for responsive was outstanding. However, at this assessment, the service had not sustained the standards they had achieved at the previous inspection. Although activities and events were available, more work was required to ensure people’s; planned care, and social, individual, physical, mental, and emotional needs were fully met.”

“A new manager had started shortly before this assessment and became registered with CQC during this process. The provider had systems in place to monitor the quality of the service which also supported the registered manager.”