Pinetree Care Home

“Governance systems in place were robust. The provider ensured regular audits were being carried out and were in place to help ensure people’s safety and wellbeing was maintained. Care plans and risk assessments were being assessed and routinely reviewed and people were involved in their care planning.”

“People received person-centred care and the provider promoted a person-centred culture. Staff treated people with respect and promoted people’s independence and dignity.”

“The provider ensured equipment was serviced regularly and environmental checks were completed. The home was well maintained and clean. We found no concerns around medication administration and people received their medications as prescribed.”

“The staff team were supported by a responsive and open management team and feedback we received told us the registered manager was proactive and promoted an open culture. Staff felt able to raise any concerns.”