Divine Care Centre

“People experienced care that was kind, respectful and generally person centred. Staff knew people well and interactions were warm and compassionate. People appeared relaxed and comfortable when chatting or, when being supported by staff. People and relatives spoke positively about staff attitudes and the caring culture. People were supported to maintain choice and independence, including around daily routines, meals and activities.”

“However, there were significant shortfalls in safety and consistency of practice. The service was in breach of regulations in relation to good governance, particularly around the management of medicines, accurate records and effective auditing. Environmental risks were not always well managed. Governance systems had not reliably identified or addressed these issues, despite audits and monitoring being in place.”

“The provider had previously identified significant shortfalls in records and governance systems and work had begun to address this but more time was needed to make all of the necessary changes or embed those already made. Whilst some concerns had been identified during recent management audits, there were other issues that had not been picked up until we flagged them as part of our assessment.”

“Leaders were described as caring and approachable by people, relatives and staff. The provider and registered manager responded to concerns raised during the inspection, with some improvements made promptly. Staff felt supported and able to speak up. Overall, Divine Care Centre had a strong caring ethos and a welcoming homely environment but required improvement to ensure safe and consistent care for everyone.”

“We have asked the provider for an action plan in response to the concerns found at this assessment.”