Peterlee Care Home

“We carried out this assessment partly due to concerns we received regarding people’s safety at the service, people’s access to external health professionals and staffing levels. We did not find these concerns were substantiated.”

“A registered manager was in place. The registered manager is registered with the Commission and is legally responsible to ensure that the service is compliant with legal and regulatory requirements.”

“At the last assessment we rated the home good. At this assessment we found the home remained good.”

“We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. The service was meeting this guidance.”

“Systems and processes were in place to assess risks to people and ensure they were safeguarded from avoidable harm. Staff completed safeguarding training and knew how to raise concerns. Staff were knowledgeable about people’s individual needs and risks, and how to keep them safe. There were enough staff to meet people’s needs in a timely way. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests. The policies and systems in the service supported this practice.”

“Staff supported people in a compassionate and caring way and respected their decisions and choices. The home had a warm and welcoming atmosphere. Staff supported people to take part in a range of activities to support their emotional, physical and social needs. Care records were regularly reviewed to ensure they reflected people’s needs. The home worked closely with external healthcare professionals to support and maintain people’s health.”

“The service was well-led. The registered manager and provider monitored the quality and safety of the service. People, relatives and staff were regularly asked for feedback. The registered manager and staff promoted positive outcomes for people. People and relatives spoke positively about the service.”