Daventry Road

“Staff understood how to support people effectively and promote their safety. Systems were in place to change staffing levels when people wanted or required additional help. Processes were in place to ensure medicines were managed safely and so specialist advice from health and social care professionals would be accessed when needed. Staff were aware of each person’s communication preferences and were supported to deliver good-quality care. They had a strong understanding of the people they supported and respected each person’s individual choices and wishes. Staff felt confident raising concerns, and senior staff regularly monitored the quality and safety of the care being provided”

“Staff worked well with partner organisations to improve people’s care and uphold their rights, helping to ensure people’s needs were consistently met. The management team were open and transparent, taking action whenever improvements were required. Regular checks and audits were completed to monitor the quality of care, giving senior staff assurance people were receiving good, safe support.”

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