The Chimneys Residential Care Home

“Care may also be provided to people with learning disabilities or autistic spectrum disorder. At the time of the assessment, the service was not used by anyone with a learning disability or an autistic person. However, staff had been trained to support them, should this be required.”

“Arrangements for supporting people’s safety were working well. People did not have to wait long if they wanted support from skilled staff, who were safely recruited. Staff knew what actions to take if they had any concerns for people’s safety. The registered manager reviewed safety incidents and communicated learning to staff. People were supported to have the medicines they needed to remain well.”

“Staff assessed people’s needs and worked with relatives and other professionals to support people to have access to other services. Staff recognised people’s rights and took action to promote these by offering choices based on people’s preferences. People, relatives and staff worked together to make sure care and treatment options were identified. Staff involved those important to people and considered decisions in people’s best interests where they did not have capacity to make their own specific decisions.”

“People’s care plans reflected what mattered to them and staff varied how they communicated with and assisted people so their needs would be met.”

“There was an open culture at the service, which encouraged learning and joint working to benefit people living at the home. The registered manager checked the quality and safety of care provided and supported staff. Where care delivery did not meet their expectations they took action to address this, with support from the provider.”