Clare House Care Home

“Clare House Care Home is a care home with nursing for up to 40 older people. At the time of our assessment, 35 people were living at the service.”

“The provider had systems to help safeguard people from the risk of abuse. They investigated and learnt from allegations of abuse, complaints, accidents and incidents. Staff assessed and planned for risks to people’s safety and wellbeing. People lived in a safe, clean and well-maintained environment. Staff ensured people received their medicines safely and as prescribed. There were enough suitably trained staff to care for people and keep them safe.”

“Staff assessed people’s needs and choices. They created care plans to ensure people received personalised care. Staff monitored people’s wellbeing and outcomes. Staff worked well together and with other professionals to meet people’s needs. People consented to their care and treatment. Their choices were respected.”

“Staff were kind and caring. People formed good relationships with staff and each other. People were treated as individuals. Staff were attentive and responded to people’s needs. People were supported to retain their independence whenever possible, and this is what they wanted.”

“People’s diverse needs were met. People were able to access the services they needed. Staff provided information in formats people could understand. The provider listened to people and involved them in decisions about their care and the running of the home.”

“There was an inclusive and open culture at the service. Managers were experienced and qualified. The provider had suitable policies and procedures which reflected good practice and legislation. Staff and managers conducted regular audits of the service. Improvements were made when concerns were identified.”