Chestnut Lodge Care Home

“Date of Assessment: 9 December 2025 to 9 January 2026. The service is a care home with nursing providing support to males aged 18 years and above living with the experience of dementia, nursing needs, mental health conditions (including acquired brain injuries) and physical disabilities. The provider had an exceptional learning culture and people could raise concerns. Managers investigated incidents thoroughly. People were protected and kept safe. Staff understood and managed risks. The facilities and equipment met people’s needs, were clean and well-maintained and any risks mitigated. There were enough staff with the right skills, qualifications and experience. Managers made sure staff received training and regular appraisals to maintain high-quality care. Staff managed medicines well and involved people in planning any changes.”

“People were involved in assessments of their needs. Staff reviewed assessments taking account of people’s communication, personal and health needs. Care was based on latest evidence and good practice. People had enough to eat and drink to stay healthy. Staff worked with all agencies involved in people’s care for the best outcomes and smooth transitions when moving services. They monitored people’s health to support healthy living. Staff made sure people understood their care and treatment to enable them to give informed consent. Staff involved relatives of people who took decisions on their behalf, and in their best interests, where they did not have capacity.”