21 Lucerne Road
21-23 Lucerne Road, Thornton Heath, Surrey, CR7 7BB · View on map
Overview
21 Lucerne Road is a care home located in Thornton Heath, London, CR7 7BB. It serves residents requiring dementia and residential care.
The home provides Dementia Care and Residential Care services. It also supports individuals with learning disabilities and physical disabilities.
Key facts
The inspection record
Overall
Requires improvement
Report published 4 July 2024
“21 Lucerne Road is a residential care home providing personal care to 3 adult men with a learning disability and/or autism and physical disabilities. The service can support up to 4 people. We carried out our on-site assessment on 16 and 30 April 2024. At the last inspection we found people did not always receive care in a safe environment and risks relating to people’s care had not always been fully assessed. At this inspection some progress had been made to improve the environment and the risk assessment process. We inspected the service following concerns raised about staffing levels. After this inspection the provider ensured there were enough staff to meet people's needs and keep them safe. The provider had improved the care planning process and after this inspection, the provider improved the auditing and monitoring processes. We need to monitor the effectiveness and sustainability of the improvements put in place to ensure they have become embedded.”
“People were supported to have choice and control of their lives and the policies and systems in the service supported this practice. The service gave people care and support in a clean and hygienic home. People were encouraged to do as much as they wanted, to build and maintain their independent living skills.”
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“People were supported to see the healthcare professionals they needed to remain healthy. Staff supported people to make day to day decisions about their care and support and people were asked for consent and their preferences. Staff understood the best ways to communicate with people.”
“Staff promoted equality and diversity and respected people's cultural needs. People received kind and compassionate care. Staff protected and respected people's privacy and dignity. The registered manager and staff understood how to protect people from poor care and abuse. Staff understood people well and had worked with them for many years. People and those important to them, were involved in planning their care.”
Contains public sector information licensed under the Open Government Licence v3.0.
Record timeline
Registered with CQC
21 Lucerne Road entered the official register.
Rated Requires improvement overall
Report published 4 July 2024 by the Care Quality Commission.
Record last synced
Details refreshed from CQC's official feed. We re-sync weekly.
Older reports from the CQC's previous inspection approach
Inspected 16 December 2022, rated Requires improvement
Inspected 12 February 2020, rated Requires improvement
Inspected 6 December 2018, rated Requires improvement
Inspected 15 April 2017, rated Good
Inspected 31 March 2016, rated Good
Inspected 4 February 2015, rated Requires improvement
Registration details
Location
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Frequently asked questions
What types of care is 21 Lucerne Road registered for?
21 Lucerne Road is registered with the Care Quality Commission (CQC) to provide Dementia Care and Residential Care. Listed specialisms include Learning disabilities and Physical disabilities.
How many Rooms does 21 Lucerne Road have?
There are 4 Single Rooms.
What is 21 Lucerne Road's CQC rating?
21 Lucerne Road is rated Requires improvement by the Care Quality Commission (report published 4 July 2024). The full CQC inspection report is available at cqc.org.uk/location/1-147440764.
How many beds does 21 Lucerne Road have?
21 Lucerne Road is registered for 4 beds.
When was 21 Lucerne Road last inspected?
The Care Quality Commission published its latest report on 21 Lucerne Road on 4 July 2024.
Where is 21 Lucerne Road located?
21 Lucerne Road is located in Thornton Heath, United Kingdom.
When did 21 Lucerne Road register with CQC?
21 Lucerne Road first registered on 16 February 2011.
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Information disclaimer. Information regarding 21 Lucerne Road is compiled from multiple sources and provided in good faith. While reasonable steps have been taken to ensure accuracy, no guarantee is given and no liability is accepted for any errors or omissions.
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