Cherry Tree Manor

“At this assessment we identified medicines were not always managed safely, and risk assessments about specific health conditions did not always have enough information to provide staff with sufficient information to care for people. However, staff knew people well and had excellent knowledge to reduce the risk of harm. The local authority had recently carried out an assessment of care and had identified concerns, as a result the registered manager and the owner had developed an action plan, and they were starting to address the concerns identified.”

“The provider was working to implement a new care planning process, and the home was starting to embed a new process for managing accidents and incidents to ensure actions were recorded with sufficient detail.”

“The environment was well maintained and there was an ongoing programme of works scheduled to ensure the home was maintained to the best standard.”

“There were procedures to help make sure staff employed were suitable and had the skills and knowledge they needed. These included recruitment checks, regular training and supervision.”

“The culture within the service was a home away from home and people told us it felt like this. Overwhelmingly, staff and people spoke about the dedication shown by the registered manager to ensure people were enjoying living at the home.”

“People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. People’s diversity was respected, and the team knew people well, if extra care or support was needed and when people’s needs changed this was done with compassion and kindness.”