Walsingham Support – 1 Ashley Close

“The provider did not have effective oversight of the service which placed people at risk of receiving unsafe care and support. Risks to people had not been assessed and planned for, this meant staff did not always have the necessary information to care for people.”

“People were not always treated with dignity and respect.Agency staff did not have the necessary skills to provide care in a dignified way.”

“People’s capacity to make decisions and give consent was not effectively assessed and documented.”

“Due to staffing levels and funding,there was not enough staff to take people on outings and activities which were important to them.”

“There was a lack of robust systems in place for recording incidents and accidents which meant there was no oversight of learning from incidents.There was a lack of person-centred practices to ensure people's needs were met.”

“Staff were not recording information in a consistent way, which meant care plans were not comprehensive and staff did not always have the necessary information to care for people. Some people's care plans were inaccurate and lacked information about their needs, medicalconditionsand other information, which meant staff were not provided with clear guidance to help care for people.”

“The provider did not have effective governance processes in place to assess,monitorand improve the quality and safety of the service. Concerns were not promptlyidentifiedand addressed.”