Brailsford House

“There were not always enough staff to support people. People were not always involved in assessments of their needs but people felt that staff knew them well. People always had enough to eat and drink to stay healthy. Staff worked with other professionals to ensure people had good outcomes. Staff encouraged people to consent to care given. Where people could not give consent, they were supported in line with the Mental Capacity Act.”

“People were mostly treated with kindness. They spoke positively about the staff team and culture. However, we saw 2 occasions where people’s privacy was not well supported. People who used the service knew how to give their views and were confident the service took this seriously and acted on it. Staff did not always report positively about they service. They felt their feedback was not always valued. We received mixed feedback from staff about the culture of the service. There was not always effective governance, to ensure the home was run in line with expected standards.”

“In instances where CQC have decided to take civil or criminal enforcement action against a provider, we will publish this information on our website after any representations and / or appeals have been concluded.”