Benton House

“The inspection team consisted of an inspector and an Expert By Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.”

“This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. At the time of our inspection there was registered manager in post.”

“People who lived in Benton House were safe. There were arrangements in place to keep people safe and to help safeguard people from the risk of abuse. Staff understood their responsibilities for safeguarding people from harm and followed the registered provider's policies and procedures.”

“Staff were recruited safely and there were sufficient trained staff on duty to meet people’s needs.”

“People had their needs assessed and risks reviewed regularly and staff told us they aimed to involve people in their care and built a good working relationships with them.”

“Staff supported people to maintain their independence, choice and control. Staff told us that as they got to know people they use that detailed knowledge to maintain and support people’s independence, choice and control.”

“People's needs were recognised by staff and local health professionals in engaged in their care and support.”