Bradbury Gardens

“The provider had a good learning culture and people could raise concerns. Staff understood and managed risks well. They had the right skills, knowledge, and experience and received regular and relevant training. Staff understood their roles and responsibilities. Staff managed people’s prescribed medicines well.”

“People decided how they individually received care. People’s person-centred care plans and risk assessments took account of their individual communication needs as well as their personal care and health needs. Staff monitored people’s health to encourage healthy living and made sure people always had enough to eat and drink. People made their own decisions about the care they received, and the provider’s staff enabled people to maintain control over how they wanted to live their own life.”

“The registered manager and staff had a shared vision and culture based on enabling people to make their own choices about how they wanted to live their lives. This had recently been strengthened as the provider had, through their own systems, identified that improvements needed to be made to staffing and culture within Bradbury Gardens.”

“The registered manager was exceptionally knowledgeable about people’s individual care needs and was supportive towards the care staff, who acknowledged the improvements they had made. The provider treated staff fairly and respected their wellbeing. The registered manager collaborated with healthcare teams and therapists, internally and externally, to ensure people received consistent and effective healthcare support.”