Bourne House Nursing Home

“We observed staff treating people with kindness, dignity and respect at mealtimes, supporting people patiently and promoting independence and choice.”

“The provider worked effectively and used evidenced based approaches to support people to live healthier lives and worked with other health services to improve outcomes.”

“Governance systems were in place and audits were completed, but oversight arrangements were not always effective in ensuring actions identified through audits, surveys and meetings were consistently monitored to completion, particularly during the transition between organisational governance systems. However, overall, leaders demonstrated a commitment to improvement to strengthen governance oversight and the quality of the environment to ensure consistently high-quality care. We discussed some environmental improvements with managers during our visit, who took immediate action to address these issues.”

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