Biffins Care Home
18 Thorpedene Gardens, Shoeburyness, Southend On Sea, Essex, SS3 9JB · View on map
Overview
Key facts
The inspection record
Overall
Requires improvement
Report published 2 March 2026
“Biffins Care Home is a residential care home providing accommodation and personal care for up to 14 people. There were 13 people using the service at the time of our assessment. We carried out a comprehensive assessment of Biffins Care Home between 29 January and 9 February 2026. We visited the service unannounced on 29 January 2026.”
“During our visit we found that the environment required improvement. Parts of the building, especially a ground floor bathroom, were poorly maintained and posed infection‑control risks that audits had not identified. We also found concerns relating to medicines management and a lack of auditing in relation to this.”
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“People, relatives and professionals all spoke very positively about the managers and staff at Biffins Care Home. People received personalised care from a consistent team of staff who knew them well. Recruitment practices for permanent staff were safe. However, the registered manager had not always obtained the required assurances for agency staff providing one‑to‑one support.”
“Care records were person centred and outlined people’s needs, preferences and communication requirements. Staff worked well with external professionals and people were supported to access health services when this was needed. Relatives felt their family members’ health needs were well managed.”
“Leadership was inclusive and visible, and staff felt supported. However, governance systems were not robust enough to identify issues. We found that management responded quickly once issues were identified, however, stronger oversight was needed.”
“We found breach of regulation relating to good governance and we have asked the provider for an action plan in response to the concerns found at this assessment.”
Contains public sector information licensed under the Open Government Licence v3.0.
Record timeline
Registered with CQC
Biffins Care Home entered the official register.
Rated Requires improvement overall
Report published 2 March 2026 by the Care Quality Commission.
Record last synced
Details refreshed from CQC's official feed. We re-sync weekly.
Older reports from the CQC's previous inspection approach
Inspected 11 November 2019, rated Good
Inspected 24 April 2017, rated Good
Inspected 9 November 2015, rated Good
Registration details
Location
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Frequently asked questions
What types of care is Biffins Care Home registered for?
Biffins Care Home is registered with the Care Quality Commission (CQC) to provide Residential Care.
How many Rooms does Biffins Care Home have?
There are 14 Single Rooms.
What is Biffins Care Home's CQC rating?
Biffins Care Home is rated Requires improvement by the Care Quality Commission (report published 2 March 2026). The full CQC inspection report is available at cqc.org.uk/location/1-123895603.
How many beds does Biffins Care Home have?
Biffins Care Home is registered for 14 beds.
Who is the registered manager at Biffins Care Home?
The registered manager is Mrs Louise Linda West.
When was Biffins Care Home last inspected?
The Care Quality Commission published its latest report on Biffins Care Home on 2 March 2026.
Where is Biffins Care Home located?
Biffins Care Home is located in Southend On Sea, United Kingdom.
When did Biffins Care Home register with CQC?
Biffins Care Home first registered on 14 January 2011.
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Information disclaimer. Information regarding Biffins Care Home is compiled from multiple sources and provided in good faith. While reasonable steps have been taken to ensure accuracy, no guarantee is given and no liability is accepted for any errors or omissions.
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