Ashton Court Residential Home

“We carried out a tour of the home and found improvements had been made to the environment and the service was predominantly clean. Risks associated with people's care were identified and managed to keep people safe. People received their medicines as prescribed by staff who were competent in medicines administration.”

“People's needs were assessed and care delivered in line with them. People and relatives were involved in reviews of their care and in their care planning. People had access to healthcare professionals and staff took on board their advice and care plans were updated to reflect any changes.”

“We observed staff serving lunch and found the mealtime experience was good; staff were engaged with people and offered choices and support as required.Staff were kind and caring and supported people to meet their needs in a person-centred way.Care plans included people's life histories, personal preferences and outcomes.”

“Staff and leaders worked well together to ensure consistency of care. There was clear leadership and it was evident who the leaders were within the organisation. The senior guided staff and staff looked to the senior and other leaders for support. Everyone told us how the service had improved and was much better now than at our previous inspection.”

“ ”

“ ”