Ashlong Cottage

“The service did not ensure people were consistently supported to access meaningful activities and community opportunities that reflected their interests and preferences. Governance processes required strengthening to ensure effective oversight of care delivery. The provider was in breach of the legal regulations relating to person-centred care and good governance.”

“Improvements were also required to ensure that mental capacity assessments were regularly reviewed and that people’s care plans accurately reflected their current support needs. The provider acted promptly to ensure people received appropriate support to maintain their nail care needs.”

“Since the last inspection, improvements had been made to ensure the safe storage of harmful substances. People were protected from abuse and avoidable harm through effective safeguarding systems and processes in place. Staff received appropriate training, supervision, and support to carry out their roles safely. People were supported to have their medicines as prescribed.”

“Staff knew people well and understood their preferences. Systems were in place to promote continuity of care and involve people and their relatives in decisions about the support provided. People were also supported to maintain important relationships and plan for their future needs.”

“Leaders were approachable and demonstrated a good understanding of people’s needs and the day-to-day operation of the service. The provider worked collaboratively with healthcare professionals to support positive outcomes for people.”

“We have asked the provider for an action plan in response to the concerns found at this assessment.”