Albany Lodge
201 St. James's Road, Croydon, CR0 2BZ · View on map
Albany Lodge
Albany Lodge
Overview
Key facts
The inspection record
Overall
Requires improvement
Report published 19 December 2025
“Date of assessment: 4th June 2025 to 20 June 2025. Albany Lodge provides residential nursing and personal care and support to older people, some of whom are living with dementia. At the time of the inspection there were 80 people living at the service.”
“This inspection was conducted by two Inspectors. As part of this comprehensive assessment, we visited the home and we looked at all the quality statements in all 5 domains of safe, effective, caring, responsive and well-led. We spoke with 6 people who used the service and 12 people’s relatives, the registered manager, the regional director, another director, the clinical lead and 7 staff members. We reviewed a range of records. This included 7 people's care records, medicines records and 7 staff files as well as other records relating to how the service was managed. The home had a registered manager in post.”
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“Following this assessment, we have rated this service as requires improvement. We found breaches of the Health and Social Care Act RA Regulations 2014, Regulation 9 Person Centred Care and Regulation 17 Good Governance. A breach of Regulation 18(2)(a) was identified to do with staff receiving appropriate support, training, professional development, supervision and appraisal as is necessary to enable them to carry out the duties they are employed to perform.”
“Not all people or their relatives were involved in the assessments of their needs or their care plans. Some people’s relatives said they had not been involved in the process. For those people with advanced dementia, they did not have the capacity to participate in this process.”
“Staff did not receive specific training relating to all the needs of all the people living in Albany Lodge. Staff did not receive regular and appropriately structured support and appraisal.”
“People were treated with kindness and compassion. Staff protected their privacy and dignity. They treated them as individuals and supported their preferences. People had choice in their care and were encouraged to maintain relationships with family and friends.”
“Governance systems failed to identify the areas of concern we found at this inspection. ”
Contains public sector information licensed under the Open Government Licence v3.0.
Record timeline
Registered with CQC
Albany Lodge entered the official register.
Rated Requires improvement overall
Report published 19 December 2025 by the Care Quality Commission.
Record last synced
Details refreshed from CQC's official feed. We re-sync weekly.
Older reports from the CQC's previous inspection approach
Inspected 29 February 2024, rated Requires improvement
Inspected 13 April 2023, rated Good
Inspected 2 October 2021, rated Requires improvement
Inspected 17 July 2021, not rated
Inspected 29 March 2019, rated Good
Inspected 27 February 2018, rated Requires improvement
Inspected 17 October 2017, rated Requires improvement
Inspected 1 September 2017, rated Requires improvement
Inspected 9 November 2016, rated Requires improvement
Inspected 14 January 2016, rated Requires improvement
Inspected 16 June 2015, rated Requires improvement
Inspected 14 January 2015, rated Requires improvement
Registration details
Location
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Frequently asked questions
What types of care is Albany Lodge registered for?
Albany Lodge is registered with the Care Quality Commission (CQC) to provide Dementia Care, Nursing Care and Nursing Dementia Care. Listed specialisms include Mental Health and Physical disabilities.
How many Rooms does Albany Lodge have?
There are 100 Single Rooms.
What is Albany Lodge's CQC rating?
Albany Lodge is rated Requires improvement by the Care Quality Commission (report published 19 December 2025). The full CQC inspection report is available at cqc.org.uk/location/1-21499218175.
How many beds does Albany Lodge have?
Albany Lodge is registered for 100 beds.
Who is the registered manager at Albany Lodge?
The registered manager is Miss Sarah Juliet Tucker.
When was Albany Lodge last inspected?
The Care Quality Commission published its latest report on Albany Lodge on 19 December 2025.
Where is Albany Lodge located?
Albany Lodge is located in Croydon, United Kingdom.
When did Albany Lodge register with CQC?
Albany Lodge first registered on 31 January 2025.
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Information disclaimer. Information regarding Albany Lodge is compiled from multiple sources and provided in good faith. While reasonable steps have been taken to ensure accuracy, no guarantee is given and no liability is accepted for any errors or omissions.
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