Acorn Court Care Home

“People received safe care provided by appropriately trained staff. Staff knew how to recognise and report safeguarding concerns internally and externally. Risk assessments and care plans contained sufficient information for staff to follow to keep people safe. Medicines were managed safely and where we identified minor areas of improvement, the registered manager addressed these before our second site visit.”

“People’s medicines were managed safely and there were governance systems in place to review the quality of the care provided. There were sufficient staff to meet people’s needs. The environment was clean, and staff undertook regular checks of the environment.”

“People’s needs were assessed before they moved into the service. Staff worked well with healthcare professionals and other external organisations to monitor and improve people’s health. Staff understood their responsibilities in relation to the Mental Capacity Act 2005.”

“Staff told us their workloads were manageable and they felt very supported by the provider. Staff told us the registered manager was exceptionally capable and compassionate.”

“Information was available in formats that suited people’s preferences. The registered manager understood how barriers in relation to people’s care affected them and they were aware of the challenges faced by people. They told us they encouraged an open culture, and feedback from people, their relatives, staff and healthcare professionals reflected this.”

“The provider worked well with partners in the local community and there was a shared direction amongst the staff team. Staff told us they felt able to speak up and they felt confident concerns would be addressed.”