1 Fengates Road

“We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence, and good access to community facilities. We found people received care and support in accordance with its principles.”

“At our last inspection in April 2022, we rated the service good in all key questions and overall.”

“People received their medicines safely and as prescribed, and staff received training in medicines management. Processes to help ensure that risks to people were assessed and mitigated were effective. People were supported to take risks in a positive way to promote and maintain their independence. Staffing levels were overall adequate to meet people’s needs and staff retention was good.”

“There were good systems to protect people from the risk of infection and cross contamination, and staff followed good practice. There were systems in place for the safe recruitment of staff. Overall, people were cared for by staff who were kind and caring and knew them well. The service was clean, fresh and well-maintained.”

“People were supported to undertake a wide range of activities of their choice and were involved in the planning of these. People and their relatives were involved in their pre-admission assessment, care planning and the management of individual risks. Staff received regular training and had their competencies checked. People’s end of life wishes had been considered and documented. Staff spoke favourably of the management team and felt listened to and consulted.”