Zara Healthcare

“We received excellent feedback from people receiving home care who praised the reliability and delivery of care. People told us they had developed meaningful relationships with staff and relied on them. In turn staff were dependable and well trained to meet people’s needs.”

“Care plans and individual records were highly personalised and gave a good overview of people’s needs and what was important to them. This helped ensure staff could deliver care in line with people’s preferences whilst promoting their dignity and independence. The registered manager was an experienced nurse and a good communicator who was supported by an assessor and team leader. There was wider support from a quality assurance advisor who sampled audits to assess the level of care delivered and identify any improvements necessary.”

“The registered manager actively sought feedback to help ensure staff felt involved in the quality and delivery of care and to address any shortcomings. We sampled an analysis of incidents and safeguarding concerns as well as looking at complaints and compliments. There were clear processes and systems to review and learn from incidents and safeguarding concerns and complaints were effectively responded too. Staff had a good understanding of safety and had the training and support they needed to ensure the safe delivery of care. They were also aware of actions they would take if they had any concerns such as a safeguarding concern or a change in a person’s needs. Records indicated that staff involved other professionals as necessary and chased referrals to help ensure people received timely care.”

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